Christi Dining Zuber, RN, MHA, PhD(c)
Director, Innovation Consultancy, Kaiser Permanente
Humanizing Healthcare through Design Thinking
The complexity of the healthcare marketplace brings with it the opportunity to change (influence) mindsets through innovation and design thinking. Traditionally viewed as inflexible and antiquated, a design-centric culture allows healthcare organizations to better anticipate consumer needs while positively influencing stakeholder expectations (including consumers and employees). Ms.Zuber, will share Kaiser’s approach to design thinking, why it is needed, how to use design-thinking as a strategic path to address future capabilities, and how teaching approach and content is evolving to meet these new expectations in the marketplace. Learn more.